Dear John Lewis,
Since then we've upgraded or replaced a whole range of things, and because of that incident very few were purchased from you.
More recently I needed to replace my old Kenwood Chef, so I asked in your Cambridge store how big the packaging was for the model I wanted. I was delighted to hear that it would fit in my bike trailer so I paid for the item and came back with my trailer that Saturday.
I was mortified to discover, after battling busy city centre traffic and queuing for a space in the underground bike park (there aren't any special spots for cargo bikes or trailers - note that, as ever, there were spaces free in the car park - when will you be having words with your landlords to get more bike spaces?) that the size of the box was almost twice what your 'partner' had said.
Yes, after throwing a bit of a paddy on social media you agreed to taxi it round to me, which I thought was the least you could do after all that fuss. And yes, you've credited me with £40 - which wasn't he point, but that'll be going to the Red Cross so thanks.
I just wonder why you seem to hold cyclists in such contempt? You need to have accurate measurements for your products when packaged so if we're making special trips we'll be able to take our stuff home. You need to clearly offer the same service to get packages to cargo bikes or trailers that you offer to motorists.
The reason most of us cycle is because we want an easy life - its an efficient, fast, simple way of travelling and transporting goods. So, quite seriously, if you want us to cycle to you to spend money, stop making it so bloody difficult.
Do us all a favour will you? Can you try engaging positively with cyclists in Cambridge to get this kind of thing right? Can you provide some places to lock up cargo bikes or trailers so we can get bigger products home?
Its not asking much for you to treat the half of Cambridge's population who cycle as customers you DO want, as opposed to plebs you want to keep away. Come on guys, you're not market stall traders, you're the big JL. Get this stuff right.
Wouldn't it be nice if cyclists, like me, were singing your praises rather than picking such obvious fault?